FAQ

About Snapi Health

Where can I purchase a Snapi Health Test?
You can buy the test online here.
 
What can I learn from the Snapi Health Test?
  1. Bacterial composition
    1. An organized list of bacteria found in the gut microbiome. This list is broken down into easy-to-read graphs that demonstrate the protective, disruptive, and neutral bacteria found in your baby's gut.
  1. Evolution scale & bacterial diversity scale
    1. An evolution scale that reflects the stage of your baby’s microbiome determined by their age, as well as a diversity scale to determine the count of bacteria present in the gut.
  1. Connections to health conditions
    1. Snapi’s associations help you identify the root cause of your baby’s health problems while also helping you prepare or prevent potential health problems from occurring.community, We address some of the most common conditions related to gut microbiome such as eczema, loose stools, and allergies.
  1. Recommendations by professionals who care
    1. Your results are unique, that’s why they require personalized recommendations. These recommendations focus on supporting key bacterias and aim to decrease the risk of current and future health concerns.
  1. Changes in Microbiome
    1. The microbiome of your baby rapidly evolves during the first 3 years of life. These years provide a window of opportunity for improving and maintaining the gut microbiome as microbiome plays an essential role in their healthy growth and development. We recommend doing this test at regular intervals during the first 3 years.
Who can take Snapi’s gut microbiome test?
Snapi's test is for all children, from birth to five years old.
What is Snapi Health’s mission?
We're more than just a microbiome test company! Snapi Health is a dedicated group of scientists, dietitians, engineers, designers, and parents on a mission to empower through knowledge.
Though it may seem like everyone around you is suddenly talking about gut health, microbiome research dates back to the 1680s! It wasn't until the early 2000s that this research was considered a breakthrough. We now know that microbiome is key to healthy growth and development for infants and toddlers, and we’re here to spread the word.
Snapi uses cutting-edge technology to uncover real insights into your baby’s gut microbiome with an at-home, easy-to-use microbiome test kit.

Learn

How often should I test my baby’s gut microbiome?
 
We recommend retesting every three months to track the development of the microbiome. If you are experiencing a medical concern, we recommend consulting with your provider immediately.
To learn more about testing, check out our science page!
 
Will my baby’s gut microbiome change?
The gut microbiome evolves throughout our lives, starting on day one! This means that the amount of bacteria changes each day through exposure, such as environmental factors or the introduction of foods to infants and breastfeeding toddlers.
The first three years of a baby's microbiome are fundamental for the future of their health. Understanding this progression throughout the various phases of infancy is crucial for understanding your baby’s gut health.
To learn more, check out our science page!
 
What is the gut microbiome?
The human microbiome is defined as the genetic material of all microbiota that live on and inside the body. The vast majority of microbiota reside in the gut, mainly in the large intestine. Our microbiome helps us digest and metabolize food, regulates and maintains our immune system, synthesizes important vitamins in our body, and protects us against pathogens.
To learn more, check out our science page!
 

Product information

What is included in a Snapi Health test kit?
  • Step-by-step instructions
  • Stool collection kit including test tube and tools
  • Pre-paid return envelope

Ordering a kit

How can I cancel Snapi subscription plan?
We're sad to see you go. To cancel your Snapi subscription plan, please email us your request at info@snapihealth.com with the subject line "Unsubscribe".
Can I use my insurance to pay for the test?
We are currently not covered by insurance, but we’re working on it!
How do I order a kit?
Order a kit here.
 
What payment methods are available?
Visa/ MasterCard/ AMEX/ Discover/ Diners Club/ Shop Pay/ Apple Pay/ Google Pay/ Facebook Pay

Kit activation

Where can I find help to activate my kit?
We’re here to help! Send us an email at info@snapihealth.com.
 
I forgot to activate my kit before I sent my sample to the lab. What should I do?
No worries! Send an email to info@snapihealth.com, we’ll help you from there.
Where can I find my barcode?
The barcode is located on the side of the collection tube.
How do I activate my kit?
This information can be located on the instructions page within the kit.
 

Sample collection

How soon should I send in a sample?
Once you’ve collected the stool sample, you should mail it back within 5 days.
How do I check my order status?
We will provide you updates on when your sample has reached the lab, when it’s been processed, and when your results are ready through the email you provided.
When should I collect a sample?
You can collect a sample from your baby’s next bowel movement
How do I return a sample?
After you activate your kit at Snapi Health, place the sample in the return envelope provided. Simply drop off the envelope at any USPS mailbox or post office within 48 hours. Keep the stool sample within room temperature.
 
How do I collect samples?
Follow this instruction.
 

Your results

Will antibiotics affect my results?
Yes, we suggest taking the test 1-2 months after completing the recommended dose of antibiotics.
Will the use of probiotics affect my baby’s results?
You can test your baby’s gut microbiome anytime! However, probiotics use may influence results. If probiotics are part of your baby’s normal routine, we do not suggest changing this, as you will still be able to gain insight into your baby’s gut microbiome and learn how to improve or maintain their health!
If you are considering starting your baby on a probiotic, we recommend you test your baby's gut microbiome before and during use. This way, you'll be able to monitor any changes that may occur due to the probiotic.
As always, we do recommend consulting with your healthcare provider before making any changes.
When will my results be ready?
Our lab processes the results within 2-4 weeks and results are analyzed for recommendations within 1-2 days.
Changes in microbiome
The microbiome of your baby rapidly evolves during the first 3 years of life. These years provide a window of opportunity for improving and maintaining the gut microbiome as microbiome plays an essential role in their healthy growth and development. We recommend doing this test at regular intervals during the first 3 years.
Recommendations by professionals who care
Your results are unique, that’s why they require personalized recommendations. These recommendations focus on supporting key bacterias and aim to decrease the risk of current and future health concerns.
How will I receive my results?
You will receive an email with your test results. You can find these results by accessing your account.
Connections to health conditions
Snapi’s associations help you identify the root cause of your baby’s health problems while also helping you prepare or prevent potential health problems from occurring.community, We address some of the most common conditions related to gut microbiome such as eczema, loose stools, and allergies.
What is included in the report?
  1. Bacterial composition
    1. An organized list of bacteria found in the gut microbiome. This list is broken down into easy-to-read graphs that demonstrate the protective, disruptive, and neutral bacteria found in your baby's gut.
  1. Evolution scale & Bacterial diversity score
    1. An evolution scale that reflects the stage of your baby’s microbiome determined by their age, as well as a diversity scale to determine the count of bacteria present in the gut.

Privacy

How is my personal information protected?
We protect your personal information from unauthorized access by taking physical and technological measures to safely store your data in accordance with the law. Do not disclose your personal information to unknown third parties. Please contact us immediately if you experience any unauthorized use of your account.
We encourage you to read our Privacy Policy for details on our security practices and procedures.
Will my information I provide be shared with third parties?
We will not share your personal identifiable information without your expressed consent. Please refer to our Privacy Policy for more information.
 
How does Snapi Health use personal information?
Snapi Health uses the information you provide us to fulfill our services. We may utilize de-identification information to improve performance, quality control, and internal development.