cover

FAQ

About Snapi Health

Where can I purchase a Snapi Health Test?
You can buy the test online here.
 
What can I learn from the Snapi Health Test?
  1. Bacterial composition
    1. An organized list of bacteria found in the gut microbiome. This list is broken down into easy-to-read graphs that demonstrate the protective, disruptive, and neutral bacteria found in your baby's gut.
  1. Evolution scale & bacterial diversity scale
    1. An evolution scale that reflects the stage of your baby’s microbiome determined by their age, as well as a diversity scale to determine the count of bacteria present in the gut.
  1. Connections to health conditions
    1. Snapi’s associations help you identify the root cause of your baby’s health problems while also helping you prepare or prevent potential health problems from occurring.community, We address some of the most common conditions related to gut microbiome such as eczema, loose stools, and allergies.
  1. Recommendations by professionals who care
    1. Your results are unique, that’s why they require personalized recommendations. These recommendations focus on supporting key bacterias and aim to decrease the risk of current and future health concerns.
  1. Changes in Microbiome
    1. The microbiome of your baby rapidly evolves during the first 3 years of life. These years provide a window of opportunity for improving and maintaining the gut microbiome as microbiome plays an essential role in their healthy growth and development. We recommend doing this test at regular intervals during the first 3 years.
Who can take a Snapi Health test?
Infants and toddlers, from birth to 3 years old.
If your child is over 3 years old, they can also take the test, but keep in mind- our research and recommendations are currently focused on ages of birth to three years old. We welcome all curious parents, to help us build a bigger data base for reaches beyond 0-3 years old.
What is Snapi Health?
More than just a microbiome test company, we’re a dedicated group of scientists, dietitians, engineers, designers, and parents on a mission to educate and empower parents to take control of their baby’s health by simply providing transparent science. It may seem like everyone around you is suddenly talking about gut health, well that is because it’s super important.  Although microbiome research dates back to the 1680’s, it wasn’t until the early 2000’s that the research on microbiome was considered breakthrough, demonstrating a clear role in overall health.

Learn

How often should I retest my baby?
We recommend retesting every three months to track the development of the microbiome. If you are experiencing a medical concern we recommend consulting with your provider.
Will my baby’s gut microbiome change?
The microbiome evolves throughout our lives, starting at day one. This means that the number of bacteria increases everyday with continued new exposures such as new foods (both for breastfeeding mothers, and infants/toddlers eating solids), environmental exposures and other factors. We now know how important the first three years of life a baby’s microbiome is for the future of their health. Understanding the progression throughout the various phases of infancy is crucial to understanding your baby’s gut health.
What is my baby’s gut microbiome?
The human microbiome is the genetic material of all microbiota that live on and inside the body. The vast majority of microbiota reside in the gut, mainly in the large intestine. Our microbiome helps us digest and metabolize food, regulates and maintains our immune system, synthesizes important vitamins in our body, and protects us against pathogens.

Product information

What is included in a Snapi Health test kit?
Snapi health test kit box
A stool collection tube
Step-by-step instructions
A pre-paid return envelope

Ordering a kit

How can I cancel Snapi subscription plan?
We're sad to see you go. To cancel your Snapi subscription plan, please email us your request at info@snapihealth.com with the subject line "Unsubscribe".
Can I use my insurance to pay for the test?
We are currently not covered by insurance, but we’re working on it!
How do I order a kit?
Order a kit here.
 
What payment methods are available?
Visa/ MasterCard/ AMEX/ Discover/ Diners Club/ Shop Pay/ Apple Pay/ Google Pay/ Facebook Pay

Kit activation

Where can I find help to activate my kit?
We’re here to help! Send us an email at info@snapihealth.com.
I forgot to activate my kit before I sent my sample to the lab. What should I do?
No worries! Send an email to info@snapihealth.com, we’ll help you from there.
Where can I find my barcode?
The barcode is located on the side of the collection tube.
How do I activate my kit?
This information can be located on the instructions page within the kit.

Sample collection

How soon should I send in a sample?
Once you’ve collected the stool sample, you should mail it back within 5 days.
How do I check my order status?
We will provide you updates on when your sample has reached the lab, when it’s been processed, and when your results are ready through the email you provided.
When should I collect a sample?
You can collect a sample from your baby’s next bowel movement
How do I return a sample?
After you activate your kit at Snapi Health https://getsnapi.com/, place the sample in the return envelope provided. Simply drop off the envelope at any USPS mailbox or post office within 48 hours. Keep the stool sample within room temperature.
How do I collect samples

Your results

Will antibiotics affect my results?
Yes, we suggest taking the test 1-2 months after completing the recommended dose of antibiotics.
Will taking probiotics affect my results?
Yes, we recommend taking the test 2 weeks after stopping probiotics.
We recommend resuming probiotics after testing?
When will my results be ready?
Our lab processes the results within 2-4 weeks and results are analyzed for recommendations within 1-2 days.
Changes in microbiome
The microbiome of your baby rapidly evolves during the first 3 years of life. These years provide a window of opportunity for improving and maintaining the gut microbiome as microbiome plays an essential role in their healthy growth and development. We recommend doing this test at regular intervals during the first 3 years.
Recommendations by professionals who care
Your results are unique, that’s why they require personalized recommendations. These recommendations focus on supporting key bacterias and aim to decrease the risk of current and future health concerns.
How will I receive my results?
You will receive an email with your test results. You can find these results by accessing your account.
Connections to health conditions
Snapi’s associations help you identify the root cause of your baby’s health problems while also helping you prepare or prevent potential health problems from occurring.community, We address some of the most common conditions related to gut microbiome such as eczema, loose stools, and allergies.
What is included in the report?
  1. Bacterial composition
    1. An organized list of bacteria found in the gut microbiome. This list is broken down into easy-to-read graphs that demonstrate the protective, disruptive, and neutral bacteria found in your baby's gut.
  1. Evolution scale & Bacterial diversity score
    1. An evolution scale that reflects the stage of your baby’s microbiome determined by their age, as well as a diversity scale to determine the count of bacteria present in the gut.

Privacy

How is my personal information protected?
We protect your personal information from unauthorized access by taking physical and technological measures to safely store your data in accordance with the law. Do not disclose your personal information to unknown third parties. Please contact us immediately if you experience any unauthorized use of your account.
We encourage you to read our Privacy Policy for details on our security practices and procedures.
Will my information I provide be shared with third parties?
We will not share your personal identifiable information without your expressed consent. Please refer to our Privacy Policy for more information.
 
How does Snapi Health use personal information?
Snapi Health uses the information you provide us to fulfill our services. We may utilize de-identification information to improve performance, quality control, and internal development.